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Your People Off"
When They Come Up With Ideas
We can accidentally turn
our people off forever when they mention problems they see at work.
When an employee brings up a problem, they’re taking a BIG
might think the employee is stupid or off-track. Or worse, others might ignore
their ideas, indicating that they or what they have to say is not worth
Think about how your employees feel when they bring up an issue and their
supervisor says, “I don’t have time for that right now.”
|I should have kept my mouth shut.
I did the wrong thing in speaking up.
I’ll never bring anything like that up again.
What you’re busy with is more important than me or my issue.
If we don’t handle this well, there are long-term negative
(1) They may never speak up again.
(2) We might lose a good employee because they don’t feel valued, respected,
(3) We miss out on the “nugget” they’re trying to tell
(4) We want to build a team and these are the moments that determine attitudes/actions
in the future.
So what can we do?
1. Make sure your leaders recognize that speaking up is a BIG DEAL for subordinates.
2. Do what it takes to make sure subordinates feel they did the right thing
in speaking up.
3. If you can’t take action on it immediately, let them know why. And
have them help you figure out how to make something happen.
You might say something like, “Wow, I’m in the middle of something
else, but I want to be sure I don’t forget about what you’re saying.
What can we do here? Can you get Bob to help you? Can you write that down and
put it on my desk?”
Can they write it down (or get help
writing it down) to follow up later? Can they start a maintenance request?
Get them to help you make something happen so the idea
isn’t lost. No one else will have more enthusiasm for their idea
than they do.
People would rather you give them a “no” to their idea than ignore
them. It’s being ignored that’s the big problem.
We encourage people to speak up about ideas, but the way we respond often leaves
them feeling belittled, embarrassed, ignored.
Leaders need to be sensitive
to this, and doing so can make a HUGE difference in motivation, communication,
turnover, and productivity.
Have a discussion about this with your supervisors and other leaders. Ask them
if they know of any instances where ideas were not handled properly.
procedures, training, etc. does your Company have to help avoid problems
in this area?
You know, really trying to do what the company was trying to
do, to the best of their ability? People can put on a good show.
Whenever you’re ready . . . here are six ways we can
1. Gainsharing Executive Briefing DVD
This free DVD gives a quick primer on Gainsharing and it's “must have” features.
It was created by a television producer and includes on-site interviews with
actual Gainsharing users. Click
here to request your free copy.
2. Gainsharing BluePrint
Answers the question “How could this be applied in my Company?” Outlines
both the formula and “Boots on the Ground” connection fundamentals
required for an effective Gainsharing system. Click
here to request more info.
3. “40 Minutes to a 5 to 15%
Productivity Improvement” Webinar
Learn how to motivate employees and give them “skin in the game” to
drive results. Click
here for direct access.
4. Invite me to speak for your group
or trade organization
I would be pleased to serve your trade organization or other groups as a speaker. Click
here to email me about your opportunity.
5. In-person, on-site presentation
at your company
Let’s put a presentation together for your Management Team and others.
It’s an ideal way to explore how Gainsharing applies to your specific
circumstances without the cost or inconvenience of travel for your people. Click
here to email me to discuss customizing the presentation for your Company.
6. Webinar for your company
We can also develop a custom webinar presentation for your company. This makes
it easy to get a quick overview using technology to maximize convenience. Click
here to email me to request more info.
You can also send your questions to firstname.lastname@example.org
or call 317-371-1021.
About the Author:
Dr. Charles (Chuck) DeBettignies is an author, speaker, seminar leader,
Gainsharing expert, and founder of Gainsharing Inc.
His company implements Gainsharing processes to motivate employees
to pursue great performance with a performance-based pay reward system that
leads to an improved bottom-line at the same time.
Many companies say it's the single best thing they ever implemented
for both their company and employees.
Gainsharing Inc. specializes in Gainsharing
Systems, and offers design, implementation, and assistance to drive impressive,
P.O. Box 501548
Indianapolis, IN 46250
Inc. All rights reserved.