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You Wish Your Managers Were More Accountable,
you need to "baby sit" them
to be sure that things happen and that they drive results?
That's what you're paying them to do, isn't it?
And now you're doing their job. You
end up doing 10% of one managers job, 15% of another's, and so on, until
you don't have enough left to properly do your job. So your job
goes undone, and it's all because you are trying to be "understanding
and accommodating." You need to get things done, even if you have to
do them yourself - right?
|But you need
to be free to guide the ship. You need to be up in the crow's
nest making sure the ship is going in the right direction.
This is your responsibility. If
you're not doing that, you may be furiously going in the wrong direction.
And the same people who are letting you do part of the job you are
paying them to do, are going to be upset/critical that they aren't
informed, that we don't have a clear strategy, etc.
This problem is quite common. It
happens so gradually that we often don't see that it's happened, until things
have gotten significantly off course. We get busy too. So it's hard to find
time for these things.
Do People Really Want Accountability?
Good question. Yes and no. They will avoid it if possible, but are happier
when they have it and things are coming together.
People aren't happy unless they are working
towards a goal. One of the most consistent findings among researchers
on effectiveness deals with goal setting and its relationship to productivity.
In a nutshell, the two are directly linked.
The more attention devoted to goal setting, the higher the productivity of
the group and individuals within the group.
Why don't people pick up these goals and run with them? They act as though
they can ignore the goals, and everything will be just fine.
Without accountability, people won't
perform. The more frequent the accountability, the better.
|If winning isn't everything, why
do they keep score? - Vince Lombardi
The more accountability you have, the
more money you are going to make. Your thinking will be clearer, your
focus sharper. And you are going to continually readjust until you are continually
hitting your target.
Managerial Accountability -- We Are Accountable
to Our Employees
We are accountable to our employees to put things together. And in Gainsharing
companies, we're accountable to create the conditions that drive their bonuses.
We're the leaders. We're responsible for
the results. If things don't go well, it's our fault.
As leaders, we're accountable for results, for working through
other people, for communicating, for following up to track results, for problem
solving. Difficult task. Right?
Would it be helpful if there was an external
discipline, a system or structure to make sure this happened? One
to let us know if parts of this aren't happening and to start moving to the
fix? Darn right it would be.
So What Is the Solution?
To be accountable, we must be held accountable to "something."
To drive the overall performance of a company, facility, or
department, we must define "what good looks like." What
are we trying to do? Being specific here is ESSENTIAL!
If we're not specific, accountability
fades away. Being specific puts teeth into "did you hit your
goal?" "Did your department or area pull its weight in hitting
the overall goal?"
||The solution is to have a weekly
plan regarding what we are going to do
to be in the hunt for a bonus.
In our Gainsharing Systems, management
meets each week to plan (as specifically
as possible) the goals for the week.
Once the overall plan exists, it's broken down into what
has to happen where and by when, for the
total plan to come together.
You then have components that your management team is
accountable for and to.
They need to AGREE that they can
do their part in the overall plan. Then next week, you meet again and are held
accountable to how you did against the plan.
Without the plan, you can't have the accountability or aggressive
problem solving. Without the plan you're stuck with a "Do
your best" goal, which research has shown does not work as well
as specific, measureable goals.
Some people tell me, "We can't plan. Things change too
much." I've never encountered a company where a weekly plan couldn't be
put together. There's always a way to define "what good looks like."
Rob Davis, co-owner of AVID Ink in Corona, CA, notes that,
"As a growing company, my partner
and I can only focus so much energy on accountability. Previous to
the introduction of Gainsharing, we had multiple departments that ran
independent of one another.
The pleasant surprise with the introduction of Gainsharing
was that it really allowed inter-department communication and really
provided an awareness of what the other departments were doing, and
how it affected the each department. So when one department did not
perform as expected, the other departments are aware of what the
expectations are, and quite frankly, can call them out on that.
So, they are all raising the level of expectations
for all departments. And it doesn't require us as owners to do that.
That's the benefit . . . They're doing that on their own."
(1) Assess whether your management team has a clear,
specific plan or objectives that they're held accountable to on a weekly
The more specific you are, the more accountability you have,
the better your results will be.
(2) Consider how you could clarify what
each area needs to do for the plan to come together. Your Gainsharing
System will do this for you. It'll also tie their pay to the results they
achieve. If you would like to learn more specifics about this, you can request
Executive Briefing DVD by clicking here.
(3) Think about how your Management Team
can meet regularly (weekly) to review their plan for the week ahead,
how they did against last week's plan, and what they are going to do to fix
the system problems that this analysis reveals.
Your people want this type of accountability. It'll
drive forward momentum and make them feel better about themselves and your
It's your responsibility (as management) to put accountability
Your employees are counting on you. You'll feel
better and be confident that you're on the right track with a disciplined
system for accountability, feedback and "course correction" in
Whenever you’re ready . . . here are six ways we can
1. Gainsharing Executive Briefing DVD
This free DVD gives a quick primer on Gainsharing and it's “must have” features.
It was created by a television producer and includes on-site interviews with
actual Gainsharing users. Click
here to request your free copy.
2. Gainsharing BluePrint
Answers the question “How could this be applied in my Company?” Outlines
both the formula and “Boots on the Ground” connection fundamentals
required for an effective Gainsharing system. Click
here to request more info.
3. “40 Minutes to a 5 to 15%
Productivity Improvement” Webinar
Learn how to motivate employees and give them “skin in the game” to
drive results. Click
here for direct access.
4. Invite me to speak for your group
or trade organization
I would be pleased to serve your trade organization or other groups as a speaker. Click
here to email me about your opportunity.
5. In-person, on-site presentation
at your company
Let’s put a presentation together for your Management Team and others.
It’s an ideal way to explore how Gainsharing applies to your specific
circumstances without the cost or inconvenience of travel for your people. Click
here to email me to discuss customizing the presentation for your Company.
6. Webinar for your company
We can also develop a custom webinar presentation for your company. This makes
it easy to get a quick overview using technology to maximize convenience. Click
here to email me to request more info.
You can also send your questions to firstname.lastname@example.org
or call 317-371-1021.
About the Author:
Dr. Charles (Chuck) DeBettignies is an author, speaker, seminar leader,
Gainsharing expert, and founder of Gainsharing Inc.
His company implements Gainsharing processes to motivate employees
to pursue great performance with a performance-based pay reward system that
leads to an improved bottom-line at the same time.
Many companies say it's the single best thing they ever implemented
for both their company and employees.
Gainsharing Inc. specializes in Gainsharing
Systems, and offers design, implementation, and assistance to drive impressive,
P.O. Box 501548
Indianapolis, IN 46250
Inc. All rights reserved.